Refund Policy

1. Telehealth Consultations

• Completed Visits: Once a consultation with a healthcare provider has been completed (via video, phone, or chat), the service is considered rendered. Refunds are not provided for completed visits, regardless of whether a prescription was issued.
• No-Shows & Late Cancellations: If you fail to attend your scheduled appointment or cancel within 2 hours of the appointment time, you may be charged a non-refundable "No-Show" fee or forfeit the full cost of the visit.
• Provider Cancellations: If a provider is unable to join the consultation or if Great Doctors USA LLC must cancel your appointment, a full refund will be issued to your original payment method.

2. Prescription Medications & Pharmacy Pickups

Great Doctors USA LLC is not a pharmacy.

• At the Pharmacy: Any payments made directly to a pharmacy for medication are subject to that pharmacy's individual return policy. Most pharmacies cannot accept returns on prescription medications once they have left the premises.
• Mail Order: For medications delivered via mail-order partners, refunds are only issued if the medication is damaged or the incorrect item was shipped.

3. Lab Tests & Diagnostic Services

• Unused Kits: If you ordered a lab kit but have not yet used it or sent it to the lab, you may be eligible for a refund minus a shipping and handling fee, provided the request is made within 30 days of purchase.
• Processed Tests: Once a lab sample has been received and processing has begun, no refunds can be issued.